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Privacy Policy

Last updated: January 15, 2026

1. Who we are

This Privacy Policy explains how we collect, use, share and protect your information when you use the DTDesk platform and related services (collectively, the “Service”).

In this policy:

  • “DTDesk” or “we” or “our” means the DTDesk brand and platform;
  • “Company” means Nexodesk Consulting Private Limited, the legal entity that owns and operates the DTDesk brand and platform;
  • “you” or “user” means any person who accesses or uses DTDesk.

DTDesk is a product/brand of Nexodesk Consulting Private Limited. Wherever we mention DTDesk in this document, you should understand that the underlying legal responsibility lies with Nexodesk Consulting Private Limited.

2. Scope of this policy

This Privacy Policy applies to all users of DTDesk, including website visitors, registered users, trial users and paying customers, and covers all information we collect through:

  • our websites (including but not limited to dtdesk.com and any sub-domains);
  • our web application(s) and dashboards;
  • any other tools, integrations or communication channels operated by us.

3. Information we collect

3.1 Information you provide directly

  • Account information – such as your name, email address, mobile number, password, and any profile details you choose to provide.
  • Billing & subscription information – such as billing name, address, GSTIN or tax numbers, and transaction details when you subscribe to a paid plan.
  • Support & communication data – content of emails, chat messages or support requests you send to us.
  • Configuration data – settings you configure in DTDesk, such as preferred indices, watchlists, brokerage settings, or custom fields.

3.2 Data related to trading / portfolio activity

DTDesk is a trading analytics and productivity platform. Depending on how you use the Service, we may process the following categories of data:

  • Trade logs and orders – trade entries you import or create (symbol, quantity, price, P&L, timestamps, etc.).
  • Holdings and positions – position data and portfolio summaries for analytics purposes.
  • Broker / API integrations – tokens, keys, and configuration required to connect DTDesk to supported brokers or data providers (where applicable). We store such data securely and use it only for the purpose of providing the Service to you.
  • Custom notes or tags – comments or labels you associate with trades, strategies or journals.

You remain the owner of your trading and portfolio data. DTDesk processes this data on your behalf to provide analytics, reports, visualisations and related features.

3.3 Automatically collected information

  • Log & usage data – IP address, browser type, device information, pages visited, timestamps, referring URLs and actions performed in the app.
  • Cookies & similar technologies – small text files stored on your device to keep you logged in, remember preferences, and measure usage patterns.
  • Error & performance data – crash logs, error reports and diagnostic information to help us maintain stability, security and performance.

4. How we use your information

We use the information described above for the following purposes:

  • To provide and operate DTDesk – create and manage your account, process your data, and deliver core features such as dashboards, analytics, reports and alerts.
  • To improve the Service – monitor performance, troubleshoot issues, refine UX, and develop new features.
  • To communicate with you – send service-related emails, security alerts, onboarding information, and respond to support requests.
  • For billing and account management – to manage subscriptions, generate invoices, handle payments and track usage for plan eligibility.
  • For security and fraud prevention – detect suspicious activity, protect accounts, and enforce our terms of use.
  • To comply with legal obligations – respond to lawful requests by public authorities, regulators or courts when required.

5. Legal basis (where applicable)

Where privacy laws require a legal basis (for example, under GDPR), we rely on one or more of the following:

  • Performance of a contract – providing the DTDesk Service you have requested.
  • Legitimate interests – such as improving the Service, securing our systems and preventing misuse.
  • Consent – where required (e.g., certain marketing communications or optional cookies).
  • Legal obligations – where we are required to retain or share data with authorities.

6. How we share information

We do not sell your personal information or trading data. We may share limited data with:

  • Service providers / processors – such as hosting providers, email delivery services, analytics tools, and payment gateways who help us operate DTDesk. They are bound by contractual obligations to protect your data and use it only for the specified purpose.
  • Broker or data integrations chosen by you – when you explicitly connect DTDesk to a broker, data provider or third-party app, we share only what is necessary to enable that integration.
  • Professional advisors – auditors, lawyers, or consultants, where necessary for legitimate business or legal reasons.
  • Legal and regulatory authorities – if we are required by law or court order, or if necessary to protect our rights, users or the public.
  • Business transfers – in the event of a merger, acquisition, or sale of all or part of our business, your data may be transferred as part of that transaction, subject to appropriate safeguards.

7. Data storage and retention

  • We store your data on servers and infrastructure operated either by us or by trusted third-party cloud providers.
  • We retain your account information and trading data for as long as your account is active and for a reasonable period thereafter for backup, audit, and legal purposes.
  • If you request deletion of your account, we will remove or anonymise your personal information within a reasonable period, except where we are required to retain certain data for legal or legitimate business reasons.

8. Data security

We implement reasonable technical and organisational measures to protect your information, including:

  • encrypted connections (HTTPS) for data in transit, where available;
  • restricted access to production systems based on need-to-know;
  • password hashing for user credentials;
  • regular monitoring and logging for suspicious activity.

However, no system can be completely secure. You are responsible for maintaining the confidentiality of your login credentials and for any activity under your account.

9. Your rights and choices

Depending on your jurisdiction, you may have some or all of the following rights:

  • Access – request a copy of the personal data we hold about you.
  • Correction – request that we correct inaccurate or incomplete information.
  • Deletion – request deletion of your personal data, subject to legal or contractual retention requirements.
  • Restriction / objection – object to certain types of processing or ask us to limit such processing.
  • Portability – request a machine-readable copy of information you provided to us, where technically feasible.
  • Withdraw consent – where processing is based on consent, you can withdraw it at any time (this will not affect previous processing).

To exercise any of these rights, please contact us using the details in the “Contact us” section below. We may need to verify your identity before acting on your request.

10. Cookies and similar technologies

DTDesk may use cookies and similar technologies to:

  • keep you logged in and maintain session state;
  • remember preferences and UI settings;
  • measure usage patterns, page performance and errors;
  • support certain analytics or security functions.

You can typically control cookies through your browser settings. If you disable cookies, some DTDesk features may not work correctly.

11. Children’s privacy

DTDesk is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe that a minor has provided us with personal information, please contact us so that we can take appropriate action.

12. International users

DTDesk may be accessed from different countries. By using the Service, you understand that your data may be processed in countries where Nexodesk Consulting Private Limited or its service providers operate. We take reasonable steps to ensure that appropriate safeguards are in place consistent with applicable law.

13. Relationship between DTDesk and Nexodesk Consulting Private Limited

DTDesk is a brand and product line owned and operated by Nexodesk Consulting Private Limited. When you create an account, subscribe to a plan, or otherwise interact with DTDesk, you are entering into a relationship with Nexodesk Consulting Private Limited as the data controller / data fiduciary (as defined by applicable law).

All references in this policy to “we”, “us”, “our”, “DTDesk” or “Company” should be understood in this context.

14. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we do, we will revise the “Last updated” date at the top of this page. In case of material changes, we may also provide additional notice (for example, via email or in-app notification).

Your continued use of DTDesk after any changes become effective constitutes your acceptance of the updated Privacy Policy.

15. Contact us

If you have any questions about this Privacy Policy, our data practices, or how DTDesk (operated by Nexodesk Consulting Private Limited) handles your information, you can reach out to us at:

Nexodesk Consulting Private Limited
(Operator of the DTDesk brand and platform)
Contact email: support@example.com

Note: This Privacy Policy is provided for general informational purposes. You should review and customise it (including legal address, contact details, data retention periods, and any jurisdiction-specific clauses) with the help of a qualified legal professional before publishing it as your final policy.